Plans change
Cancellations, without the fine print.
Every listing shows its policy before you pay. Here's exactly what each one means, so there are no surprises if your trip shifts.
The three policies
Flexible
Free cancellation up to 24 hours before check-in. Cancel inside that window and you're refunded for unused nights.
Moderate
Free cancellation up to 5 days before check-in. After that, the first night is non-refundable.
Firm
Free cancellation within 48 hours of booking, as long as check-in is more than 14 days away.
How to cancel
- 01
Open your reservation
Go to Trips, choose the stay, and select Cancel reservation.
- 02
Review your refund
We show the exact amount you'll get back based on the listing's policy and timing — before you confirm.
- 03
Get refunded
Approved refunds return to your original payment method, typically within 5–10 business days.
What if the host cancels?+
You're fully refunded, and we'll help you find a comparable home for your dates.
Are there cases for a full refund regardless of policy?+
Yes. Our Rebooking & Refund policy covers serious issues like a listing that's not as described or unsafe to occupy.
Do you charge a cancellation fee?+
No. OpenLofts never adds its own cancellation fee — refunds follow the listing's policy only.