Accessibility
Travel that meets you where you are.
Finding a home that truly works for you shouldn't take a dozen messages. We're building accessibility into the search itself — and backing it with a team that helps when you need it.
How to find an accessible stay
- 01
Filter for what matters
Search by step-free entry, wide doorways, ground-floor bedrooms, accessible bathrooms, and more.
- 02
Check verified features
Hosts describe and photograph accessibility features so you can judge for yourself before you book.
- 03
Message the host
Ask anything specific — measurements, parking, lifts. Hosts respond before you commit.
Tell us your needs once
- Save your accessibility needs in your account so support has context from the first message.
- Get help finding a home when listings don't make it clear.
- Request a follow-up if a stay didn't match what was described — we'll make it right.
Are accessibility features verified?+
Hosts document features with descriptions and photos. If a stay doesn't match, contact support and we'll help rebook or refund.
Can I bring a service animal?+
Service animals are welcome and are not subject to pet rules or fees.
Where do I set my needs?+
Visit Account → Accessibility to record your needs and preferences.
Set your accessibility preferences
It takes a minute and makes every future search and support chat smoother.
Get started